Shipping policy

Effective date: 29 December 2025

This Shipping & Delivery Policy ("Policy") applies to orders placed through www.trettitre.nl and forms an integral part of our Terms of Service.

1. SHIPPING REGIONS

We currently ship to the following countries:

- The Netherlands
- Belgium
- Germany
- Italy
- Spain

Shipping costs:
- Standard shipping: €4.95 for orders under €150.00
- Free shipping: Available for orders of €150.00 or more

All applicable shipping fees will be clearly displayed before you complete your purchase. We reserve the right to update our shipping coverage at any time.

2. PROCESSING TIME

  • Standard Processing: Orders are typically processed and prepared for dispatch within 1–3 business days after payment confirmation.

  • Exclusions: Processing time does not include weekends or public holidays.

  • Peak Periods: During promotions, holiday seasons, or unforeseen circumstances, processing times may be slightly extended.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times are indicative only and start from the date of dispatch.

Destination Estimated Delivery Time
The Netherlands 1–3 Business Days
Other EU Countries 3–7 Business Days

Note: Delivery times may vary depending on carrier performance, weather conditions, or customs procedures (where applicable).

4. ORDER TRACKING (New - Recommended)

Once your order has been handed over to the carrier, you will receive a Shipping Confirmation email containing your tracking number and a link to monitor your parcel's progress.

5. SHIPPING COSTS

Standard shipping costs are €4.95 for orders under €150.00. Free shipping is available for orders of €150.00 or more. Shipping costs are calculated at checkout based on the delivery destination, order weight, and selected shipping method. All applicable fees will be clearly displayed before you complete your purchase.

Shipping rates by destination:
- Netherlands: €4.95 (Free shipping on orders over €150)
- Belgium: €4.95 (Free shipping on orders over €150)
- Germany: €4.95 (Free shipping on orders over €150)
- Italy: €4.95 (Free shipping on orders over €150)
- Spain: €4.95 (Free shipping on orders over €150)

6. TRANSFER OF RISK AND OWNERSHIP

  • Risk: The risk of loss or damage to the goods passes to you upon physical delivery to the address provided.

  • Ownership: Ownership of the products passes to you only once full payment has been received.

7. INCORRECT ADDRESS & FAILED DELIVERY

You are responsible for providing a complete and accurate delivery address. If a delivery fails due to an incorrect address, refusal, or failure to collect from a pickup point:

  • We may charge additional costs for re-delivery.

  • If you choose to cancel the order after a failed delivery, we reserve the right to deduct the original shipping costs from your refund.

8. DAMAGED OR MISSING PARCELS

If your order arrives damaged or incomplete:

  • Immediate Action: Please inspect the package upon arrival. We encourage you to notify us at info@trettitre.nl within 48 hours of delivery.

  • Documentation: Please provide photos of the external packaging and the damaged products to assist our investigation with the carrier.

  • This does not affect your statutory rights regarding defective or non-conforming goods.

9. SPLIT SHIPMENTS

To ensure you receive your items as quickly as possible, orders with multiple items may occasionally be shipped in separate parcels. No additional shipping fees will be charged in such cases.

10. CONTACT INFORMATION

For questions regarding your shipment, please contact:

Email: info@trettitre.nl