Privacy policy

Effective date: 29 December 2025

This website and online store (the “Services”) are owned and operated by Greysalt, a registered business in the Netherlands (Chamber of Commerce / KVK: 98947486), with its registered address at Camera Obscuralaan 322, 1183 KG Amstelveen, The Netherlands.

Greysalt provides the Services to you in order to offer a curated shopping experience. The Services are powered by Shopify, which enables us to host and operate the online store. This Privacy Policy describes how Greysalt collects, uses, and discloses your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

Trettitre® is an audio product brand. All products offered on this website are sold by Greysalt, which acts as the sole seller and merchant of record in the European Union.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, Greysalt may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card or debit card information, payment card details, financial account information, transaction details, form of payment, payment confirmation, and other payment-related details.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when contacting customer support or otherwise communicating with us.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information;

  • Automatically through the Services, including from your device when you use the Services, through cookies and similar technologies;

  • From our service providers, when they collect or process personal information on our behalf to enable certain technologies or services;

  • From our partners or other third parties, where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, Greysalt may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

To perform our contract with you, process payments, fulfill orders, arrange shipping, facilitate returns and exchanges, manage your account, remember your preferences, enable reviews, and personalize your shopping experience.

Marketing and Advertising

To send marketing and promotional communications by email, text message, or postal mail, and to display advertisements for products or services on the Services or other websites, including based on your interactions with the Services, where permitted by law.

Security and Fraud Prevention

To authenticate accounts, provide a secure shopping experience, detect and prevent fraud or malicious activity, protect public safety, and safeguard our Services.

Communicating with You

To provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons

To comply with applicable laws, respond to lawful requests from authorities, enforce our terms or policies, and protect the rights, property, or safety of Greysalt, our customers, or others.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances, subject to this Privacy Policy:

  • With service providers, including Shopify, payment processors, IT providers, analytics providers, fulfillment and shipping partners, who perform services on our behalf;

  • With business and marketing partners, to provide marketing services and display advertising, subject to their own privacy notices and applicable law;

  • When you direct or consent to disclosure, such as to ship products or through third-party integrations;

  • With affiliates, where applicable;

  • In connection with a business transaction, such as a merger, restructuring, or bankruptcy;

  • To comply with legal obligations, enforce our terms, or protect the Services and the rights of Greysalt and others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the platform. Information submitted to the Services may be shared with Shopify and with third parties located in countries outside your country of residence.

In certain cases, Shopify may act as an independent data controller for data processed through its enhanced features. To learn more about how Shopify uses personal information and the rights you may have, please visit:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may include links to third-party websites or platforms not operated or controlled by Greysalt. We are not responsible for the privacy or security practices of such third parties, and we encourage you to review their policies separately.

Children’s Data

The Services are not intended for children, and Greysalt does not knowingly collect personal information from children under the age of majority in your jurisdiction.

Security and Retention of Your Information

We implement reasonable safeguards to protect personal information; however, no security measures are perfect. Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Right to access

  • Right to delete

  • Right to correct

  • Right to data portability

  • Right to object or restrict processing

  • Right to withdraw consent

You may exercise your rights by contacting us using the details below. We may need to verify your identity before processing your request.

International Transfers

Your personal information may be transferred to and processed outside your country of residence. Where required, such transfers are safeguarded using recognized mechanisms, including the European Commission’s Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this website with an updated “Last updated” date.

Contact

If you have any questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact:

Greysalt
Email: info@trettitre.nl
Address: Camera Obscuralaan 322, 1183 KG Amstelveen, The Netherlands

For the purposes of applicable data protection laws, Greysalt is the data controller of your personal information.